Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Drapspakistan@gmail.com. Please note that returns will need to be sent to the following address: Karachi Pakistan

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Drapspakistan@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Drapspakistan@gmail.com.

Exchange Policy Terms and Conditions

We would like to inform you of our exchange policy terms and conditions, designed to ensure a seamless and satisfactory shopping experience for all our valued customers. Please read the following carefully to understand the guidelines governing product exchanges.

1. Free Exchange for Issues from Our Side:

In the event of any issue arising from our end, we are committed to facilitating a fair exchange process. Our customers will not incur any charges for returning the product, and we will cover the shipping costs associated with the exchange.

2. Free Shipping on Exchange:

We are pleased to offer complimentary shipping for exchange articles, reinforcing our dedication to customer satisfaction. This means that you can confidently initiate an exchange without the concern of incurring additional shipping fees.

3. Exchange Due to Design or Color Preferences:

In instances where the need for exchange is based on personal preferences such as design or color, please note that shipping charges will apply. We value your understanding in this matter, as we strive to provide you with a wide variety of options to suit your individual tastes. We are dedicated to maintaining the highest standards of customer service and satisfaction. If you have any questions or require further assistance regarding our exchange policy, please do not hesitate to contact our customer support team. Your feedback and input are invaluable to us as we continuously refine our services to meet your expectations. Thank you for choosing us as your preferred shopping destination. We look forward to serving you with excellence and care.